Support
Last updated: 29 September 2026
For questions, problems or complaints, write to:
We usually reply within 24 hours. Please include your username so we can find your account. You can also write to us from the app: Profile › Settings › Write to us.
Report and block
- Report a message: press and hold the message, then "Report message".
- Report a person: in your chat with them, the menu at the top right, then "Report". You can also report someone from their profile.
- Report a group or a group member: from the group menu or the member list.
- Report a story: the menu at the top right of the story, then "Report story".
- Block someone: "Block" in the chat menu, or "Block user" in a story's menu. Unblock under Profile › Settings › Blocked people.
Reports are reviewed within 24 hours. People without a Drop account can report by email. More in the community rules.
Deleting your account
Profile › Settings › Session › Delete my account, then confirm twice. What is deleted, and how to ask by email if you no longer have the app: Delete your account.
Common questions
How do I find someone?
On the Chats tab, tap the pencil icon at the top right and type their username. Typing at least 4 letters of the username is enough; type a short one in full. Or send them your own link: Profile › Invite friends to Drop.
How do I use Drop on another phone or a computer?
First set a password: Profile › Settings › Set a password. On a computer, open chat.prahapp.cz and either scan the QR code with your phone (Profile › Sign in on the web) or sign in with your username and password. On another phone, open Drop, finish the short setup, then sign out under Profile › Settings › Session › Sign out and sign in with your username and password.
I forgot my password
If you are still signed in on your phone, set a new one under Profile › Settings › Set a password. If not, write to us with your username; if we can confirm that the account is yours, we will set a new password for you.
Who can read my messages?
The people in the chat and Drop administrators. Drop does not use end-to-end encryption; messages are stored on our servers in readable form. Details are in the privacy policy.
How does translation work?
Press and hold a message and choose "Translate", or turn on "Always translate" in the chat menu. The first time, the app asks for permission to use Google's AI. You can withdraw it under Profile › Settings › Translation › AI permission. For a translated call, tap the phone icon at the top of a chat and choose "Call with translation".
Why are my screenshots black?
Screenshots are on by default. If they come out black, you or the person you talk to turned off Settings › Privacy and safety › Allow screenshots (in a group, one member is enough). View once photos are always protected. In a protected chat on iPhone you can ask for permission to take one screenshot: open the chat menu and choose "Ask for screenshot permission".
I am not getting notifications
Check that notifications for Drop are turned on in your phone's settings. The app asks for permission the first time you open it; if you declined, turn notifications on in the phone's settings.
Does Drop cost anything?
No. Drop has no in-app purchases and no ads.